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SYSTEM STATUS

Known issues & planned maintenance schedule

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Server update on Monday 3 December

On the evening of Monday 3rd December 2018, we need to carry out planned maintenance work which will affect most services.

Hosting services will be offline for up to an hour between 10pm and 12 midnight while we carry out this work.

We’re replacing switches on four of our server racks. It’s part of our plan to upgrade our infrastructure and invest in the reliability and quality of the service.

We know downtime is a pain, and we are doing all we can to keep it to a minimum and carry it out at less busy times.

You can keep track of the status of our updates on this page or submit a support ticket if you have any questions or concerns.

Current System Status

  • Mail Delivery Problems

    Sat, 09 Jun 2018 16:06:38 +0100

    We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

    - Microsoft (Hotmail & Office 365)
    - Yahoo
    - BT
    - AOL

    This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

    While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

    Add an SPF record:
    If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

    v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

    Use an alternate mail server:
    We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

    Alternatively, we have a webmail interface which uses a more sophisticated filtering system.

Planned System Maintenance

  • VPS and Shared Sites Maintenance

    Fri, 14 Dec 2018 22:00:00 +0000

    VPS Maintenance

    We will be performing essential maintenance works which will take place this evening between 22:00 and 00:00. Whilst the maintenance will take 2 hours, we do expect any disruption to your service to be shorter than this.

    This work is part of our ongoing plan to upgrade our infrastructure to ensure high levels of service and we have not taken this decision lightly. The immediate action will help us to maintain the quality of our service.

    We understand that your server is incredibly important to you and we are sorry this downtime comes at short notice.



    Shared Sites and Mailboxes

    We will be performing maintenance this evening between 22:00 and 00:00.

    The work will take place for 2 hours. During this time, your site and/or mailbox will be unavailable on the network. will experience downtime or intermittent connectivity issues with your service.

    We have chosen to start this work at 10 pm on Friday evening in order to minimise the risk of disruption.

    This maintenance work is part of our ongoing plan to upgrade our infrastructure to ensure high levels of service and we have not taken this decision lightly. The immediate action will help us to maintain the quality of our service.

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MY ISSUE IS NOT RELATED TO ANYTHING HERE!

Please submit a SUPPORT TICKET if your issue is not related to any system status notice on the left.

TELEPHONE SUPPORT

Sorry, but we do not provide telephone support at this time.