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SYSTEM STATUS

Known issues & planned maintenance schedule

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Wednesday 8th May - Server upgrade & update

This scheduled maintenance that may lead to a short period of downtime which may affect someh osting and email services on May 8th, 2019. To minimise the impact to you and your business, this work will commence at 9pm and we expect it to last 2 hours. The aim of this maintenance and upgrade is to continue to improve the service we provide.

You can keep track of the status of our updates on this page or submit a support ticket if you have any questions or concerns.

Thank you for your ongoing understanding during these periods where such steps are essential in order to improve the service we provide.

Current System Status

  • Kvmhost72 abnormal server behavior

    Wed, 12 Aug 2020 20:02:57 +0100

    We are currently seeing abnormal behavior on this server, we are investigating and hope to get this working as soon as possible.

    We apologise for any inconvenience caused.

    Update: 21:24 - We are continuing to investigate the issue, customers may experience degraded performance on their VPS / Sites on this kvmhost.

    We do apologise for any inconvenience caused.

  • Live Chat maintenance

    Wed, 12 Aug 2020 14:09:25 +0100

    Our live chat facility will be temporarily offline. Ticket based and telephone support is still operating as normal.

    We apologise for any inconvenience caused.

Planned System Maintenance

  • Windows Shared Hosting Upgrades

    Mon, 03 Aug 2020 09:00:00 +0100

    As part of our continued effort to provide stable and faster hosting to customers, commencing on the 3rd August we will be rolling out upgrades to our shared Windows hosting infrastructure.
    The upgrades will consist of moving server to a new clustered Windows Server 2019 setup. With it we will be rolling out the latest version of the dotnet core framework to all servers.
    Backwards compatibility will be a key focus. Where possible we will take all steps to ensure websites will continue to work on the new servers.
    Customers will not need to update DNS or perform any other action for the migration.
    Existing database connector versions, PHP versions and ASP.NET versions will remain the same to ensure backwards compatibility.

    Please note that some older applications may experience dependency failures due to changes in the Microsoft Kernel. Please consult your application developer to ensure that custom built libraries are updated accordingly.
    We will endeavour to provide support for any compatibility issues where possible.

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MY ISSUE IS NOT RELATED TO ANYTHING HERE!

Please submit a SUPPORT TICKET if your issue is not related to any system status notice on the left.

TELEPHONE SUPPORT

Sorry, but we do not provide telephone support at this time.