EMAIL SETTINGS CHANGES - IMPORTANT INFORMATION
The following information is for users of email services on our standard shared web hosting platform
We’re currently working on some major improvements to the Email services we offer. Our aim is to make our entire range of products even more dependable, efficient and secure.
These enhancements are set to go live on October 1st 2019.
While that may seem like a long way off, there’s a task you can carry out now to ensure that the upgrade runs as smoothly as possible and that you don’t experience any problems.
What you need to do
If your outgoing email server is currently using port 25 or 465, you will need to change the port to 587. We recommend using STARTTLS encryption.
You can keep your server name the same, it’s just the port that needs to be updated.
When you need to do it
The sooner the better. These settings will work today. If you leave it until after the go-live date you won’t be able to send any emails until you make the change.
If you have any queries or concerns at all, our support ticket system is the most efficient way to get your issue or question addressed and resolved. Provide as much info, error message and screenshot, if possible.
Hosting Control Panel
Use this login to access your Hosting Control Panel and manage Files, FTP and mailboxes etc. NOT payments.
Use this login to access your Webmail, for Standard and Premium mailboxes, to send and receive email from any location.
MWP Hosting Control Panel Login
For Managed WordPress (MWP) customers who have been migrated to our new upgraded MWP platform.
Customer Control Panel
Use this login to access your Customer Control Panel and manage payments, new services and invoices.
Outlook Web Access (OWA)
For customers with (original) Exchange Email Accounts to send, receive and manage email from any location.
Exchange 2013 - Outlook Web Access
For customers with (NEW) Microsoft Exchange 2013 Email Accounts to send, receive and manage email from any location.
Learn more and get one | Change your passwordTo edit the password of your Exchange 2013 Mailbox, click this link and login using your existing Exchange 2013 mailbox username and password. Once logged in you will find option to edit mailbox password in the left menu.