HELP & SUPPORT

​This is to let you know that we will soon be migrating our domains to new DNS servers.

Specifically, we’ll be moving all our registered domains that are currently assigned to these nameservers:

ns.mainnameserver.com
ns2.mainnameserver.com

We’re carrying out this work to boost performance and security. The new platform is more resilient to things like DDOS attacks, for example.

Just so you know – if you have externally registered domains no action is currently being taken against these. We will advise you in a later update of any action that might affect them.

What do you need to do?
You don’t need to do anything. The process will be automatic and the migration itself will be completed by the end of May. We just wanted to keep you in the loop.

How will this affect me?
It shouldn’t. After the migration, you will still be able to manage your DNS in exactly the same way as before. The only little difference will be that you will see new nameserver records for each domain migrated on your nameserver management page.

Any questions?
If you have any queries about any of this, please don’t hesitate to submit a ticket using the button below.

Polite notice requesting that only support tickets are used to communicate support requests.

Please do not telephone + email + submit a support ticket.

Our support ticket system is the most efficient way to get your issue or question addressed and resolved. Just one ticket is required with as much detail included as possible.  We aim to respond to tickets within 1 hr of submission or faster.  We appreciate your patience.

CLICK HERE TO VIEW CURRENT SYSTEM STATUS, KNOWN ISSUES & PLANNED MAINTENANCE SCHEDULE

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