HELP & SUPPORT
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Important news about your email client / Program
This notice is to let you know that we will soon be disabling three encryption versions on our shared email platform (relevant for customer with shared web hosting packages) because they are out of date and do not meet our high levels of security.
These versions are:
We will be disabling these versions on 10thAugust 2020.
An important task for you
We need you to ensure that you and any other email users you manage (e.g. Resellers, please inform your customers) are using the latest version of your email client. That’s the most up to date software version of Microsoft Outlook, MacMail, Mozilla Thunderbird etc.
If you don’t think you’re using the latest version, you need to upgrade your software as promptly as you can.
Please note: if your email client is not up to date by 10thAugust 2020, you may experience disruption to your email services.
If you have any queries about any of this, please don’t hesitate to submit a ticket using the button below.
CLICK HERE TO VIEW CURRENT SYSTEM STATUS, KNOWN ISSUES & PLANNED MAINTENANCE SCHEDULE
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