UK Servers
HELP & SUPPORT
Find your answer in our knowledgebase, system status
or submit support ticket
RECENT SERVICE OUTAGE
We sincerely apologise for the service disruption that occurred recently. Our systems are now normal and stable. We understand the last few weeks have been challenging.
We are conducting a thorough investigation into this situation and expect to have a full report shortly.
Again, we apologise for any inconvenience this has caused for you and your customers, and we will be working diligently to ensure we provide the level of support that you expect.
POLITE REQUEST
Polite notice requesting that only support tickets are used to communicate support requests.
Please do not telephone + email + submit a support ticket.
Our support ticket system is the most efficient way to get your issue or question addressed and resolved. Just one ticket is required with as much detail included as possible. We aim to respond to tickets within 1 hr of submission or faster. We appreciate your patience.
SYSTEM STATUS
CLICK HERE TO VIEW CURRENT SYSTEM STATUS, KNOWN ISSUES & PLANNED MAINTENANCE SCHEDULE
KNOWLEDGE BASE SOLUTIONS
OUR COMPREHENSIVE SUPPORT DATABASE CAN BE ACCESSED BY LOGGING IN TO YOUR CUSTOMER ACCOUNT
FIND QUICK ANSWERS TO COMMON QUESTIONS
SUPPORT TICKETS
BEFORE SUBMITTING A TICKET, PLEASE CHECK THE SYSTEM STATUS AND KNOWLEDGE BASE OPTIONS
SYSTEM STATUS
Please check the SYSTEM STATUS for known issues, before submitting a ticket.
TELEPHONE SUPPORT
Sorry, but we do not provide telephone support at this time.