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HELP & SUPPORT

Find your answer in our knowledgebase, system status
or submit support ticket

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VIDEO USER MANUALS - Plugin Licensing & Support

 Having analysed usage reports of this WordPress package feature, showing it is not utilised enough. It has been decided to discontinue supply & support of the plugin with immediate effect.  The plugin can be de-activated/deleted as required.

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POLITE REQUEST

Polite notice requesting that only support tickets are used to communicate support requests.

Please do not telephone + email + submit a support ticket.

Our support ticket system is the most efficient way to get your issue or question addressed and resolved. Just one ticket is required with as much detail included as possible.  We aim to respond to tickets within 1 hr of submission or faster.  We appreciate your patience.

SYSTEM STATUS

CLICK HERE TO VIEW CURRENT SYSTEM STATUS, KNOWN ISSUES & PLANNED MAINTENANCE SCHEDULE

SYSTEM STATUS

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KNOWLEDGE BASE SOLUTIONS

OUR COMPREHENSIVE SUPPORT DATABASE CAN BE ACCESSED BY LOGGING IN TO YOUR CUSTOMER ACCOUNT

FIND QUICK ANSWERS TO COMMON QUESTIONS

KNOWLEDGE BASE SOLUTIONS

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SUPPORT TICKETS

BEFORE SUBMITTING A TICKET, PLEASE CHECK THE SYSTEM STATUS AND KNOWLEDGE BASE OPTIONS

Submit support ticketCheck ticket status

SYSTEM STATUS

Please check the SYSTEM STATUS for known issues, before submitting a ticket.

TELEPHONE SUPPORT

Sorry, but we do not provide telephone support at this time.