HELP & SUPPORT

We sincerely apologise for the service disruption that occurred recently. Our systems are now normal and stable. We understand the last few weeks have been challenging.

We are conducting a thorough investigation into this situation and expect to have a full report shortly.

Again, we apologise for any inconvenience this has caused for you and your customers, and we will be working diligently to ensure we provide the level of support that you expect.

Polite notice requesting that only support tickets are used to communicate support requests.

Please do not telephone + email + submit a support ticket.

Our support ticket system is the most efficient way to get your issue or question addressed and resolved. Just one ticket is required with as much detail included as possible.  We aim to respond to tickets within 1 hr of submission or faster.  We appreciate your patience.

The following information is for users of email services on our standard shared web hosting platform

We’re currently working on some major improvements to the Email services we offer. Our aim is to make our entire range of products even more dependable, efficient and secure.

These enhancements are set to go live on October 1^st 2019.

While that may seem like a long way off, there’s a task you can carry out now to ensure that the upgrade runs as smoothly as possible and that you don’t experience any problems.

What you need to do
If your outgoing email server is currently using port 25 or 465, you will need to change the port to 587. We recommend using STARTTLS encryption.

You can keep your server name the same, it’s just the port that needs to be updated.

When you need to do it
The sooner the better. These settings will work today. If you leave it until after the go-live date you won’t be able to send any emails until you make the change.

Any questions?
If you have any queries or concerns at all, our support ticket system is the most efficient way to get your issue or question addressed and resolved.  Provide as much info, error message and screenshot, if possible.

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